I found pubic hair on the toilet seat and pillows with mildew, which left me feeling unsettled. The lingering smell of cigarettes was a violation of the non-smoking policy I expected, and when I raised these issues, the staff's response was unprofessional and disrespectful.

urban explorations with stunning nearby attractions and parks

I loved that my room had a view of the beautiful botanical gardens just less than 2 km away, and the location made it super easy to stroll to places like the Vietnam Military History Museum in about 15 minutes. it really encouraged me to explore the city more and soak in the sights.

We really enjoyed our stay! The kids loved the pool, which provided a refreshing break after exploring Hanoi's bustling streets. The staff went above and beyond, especially in offering great local recommendations, making our trip even more special.

My kids wished for more family-friendly activities or amenities at the hotel.

my stay at the pullman was great. the hotel is super close to restaurants, coffee shops, and the metro station. i loved the spacious room, which had all the essentials. the buffet breakfast was excellent, with a mix of western and asian options. plus, the outdoor pool had a fantastic city view!

would recommend.

We explored the old quarter and enjoyed a boat ride. The staff was super friendly and the breakfast had a great variety, including fresh Vietnamese dishes. The rooms were clean and comfy, and the location was convenient for sightseeing. Definitely recommend it for group trips!

The Wi-Fi was really awful. it made it tough to stay connected and get things done.

The Pullman Hanoi features elegant decorations and spacious areas, making movement easy for seniors. The staff were attentive and quick to assist, especially when I needed guidance around the hotel amenities. The breakfast buffet offered a delightful blend of local and international dishes, ensuring a satisfying start to the day.

Wi-Fi connection could be improved for easier access.

The Deluxe Executive King Room on the 10th floor was spacious and comfy. Nice amenities and great city views. The bed was super soft, perfect for relaxing after a long day. A fridge and kettle were provided, which was handy. The shower had great water pressure, and everything felt well-stocked. Breakfast had tons of options, but remember you might have to pay extra if it’s not included in your package.

My stay was pretty sweet! The buffet breakfast was a hit with plenty of tasty Western and Asian dishes. I also appreciated the super friendly and helpful staff who were always on their game! Plus, you can't beat the location—there were so many local eats nearby, from BBQ to bubble tea joints. Living my best culinary life in Hanoi!

However, the room left a lot to be desired. The lighting was super dim, and I had some maintenance woes with a few items not working properly, like the toilet and shower. Talk about a buzzkill! It felt like the place needed a bit of a facelift.

The breakfast buffet offers a wide variety of delicious options, making the mornings pleasant. The outdoor swimming pool provides a refreshing escape, especially for unwinding after a day of sightseeing.

The Superior King Room with City View felt dated and lacked the needed cleanliness, with noticeable mildew on pillows and a lingering cigarette odor that made the environment uncomfortable. Additionally, the hotel's location is quite far from central attractions, making travel more burdensome, especially if you're relying on public transportation or taxis to get around.

We had a lovely stay, especially enjoying the little anniversary cake that was waiting in our room, and the breakfast spread was delightful. The spa offered an amazing massage and the outdoor swimming pool was a perfect way to unwind. The only bummer was the occasional language barrier when communicating with the staff, but it didn't ruin our great experience. 😊

pleasant stay with great views

The staff offered exceptional service, especially Mr HAO, who was incredibly helpful with local recommendations. The Deluxe King Room provided a stunning city view, which made our stay memorable. The pool area was well-maintained and perfect for relaxation after a long day.

The breakfast selection could use more variety.